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Privacy Policy

Privacy Policy

Terms of Service

ⓘ Effective date: November 18, 2024

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Introduction

At Telecom4Good (“we” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information related to our services, including the Telecom4Good AI Assistant. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

The AI Assistant collects and processes publicly available content from your organization’s website, along with any additional content you choose to upload. This helps the AI Assistant improve its ability to respond to inquiries.

  • Public Website Content: Text and other content that is publicly available on your website.
  • Client-Provided Content: PDFs, video links, and other files that you upload to the AI Assistant to enhance its responses.
  • Messages from Website Visitors: We store all messages that visitors write to the AI Assistant on your website.
  • Answers Given by the AI Assistant: We store all answers provided by the AI Assistant on your website.

2. How We Use the Information

The information collected and uploaded is used solely for training and enabling the AI Assistant to respond to user queries.

  • Training the AI Assistant: We use the content from your public website and uploaded materials to train the AI Assistant.
  • Improving Responses: The AI uses the collected content to improve the accuracy of responses.

3. Data Control and Ownership

All content uploaded to the AI Assistant remains under the control and ownership of the client.

4. Data Security

We take the security of your information seriously. Telecom4Good implements appropriate technical and organizational measures to protect the information.

5. No Sharing of Data

Telecom4Good does not share or sell any data uploaded to train the AI Assistant.

6. Client Responsibility for Content

You are responsible for ensuring that any content you upload complies with applicable laws and does not contain sensitive personal data.

7. Data Retention

Content provided to the AI Assistant will be retained only as long as necessary to provide services.

8. Changes to This Privacy Policy

Telecom4Good may update this Privacy Policy periodically.

9. Contact Information

If you have any questions, please contact us at: support@telecom4good.org.